Last Updated: September, 2026

At Drivot, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms below.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product generally must:

  • Be unused or only reasonably inspected
  • Be in its original condition
  • Include original accessories and components
  • Include the original packaging when reasonably available
  • Not show damage caused by misuse, improper installation, modification, or abnormal use

Certain products may be subject to additional return requirements.

2. How to Request a Return

Before sending a product back, please contact our customer service team.

Provide:

  • Your order number
  • Name used for the order
  • Email address
  • Reason for the return
  • Photos or other information when requested

Do not send a return to the business address unless our customer service team specifically instructs you to do so.

We will provide the appropriate return instructions when your request is approved.

3. Return Shipping

Return shipping responsibility may depend on the reason for the return.

If the product is defective, damaged upon arrival, or the wrong product was sent, contact us before returning it so we can determine the appropriate solution.

For returns due to customer preference or reasons unrelated to a product defect, the customer may be responsible for applicable return shipping costs.

4. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and photographs showing the issue.

We will review the situation and, where appropriate, offer a replacement, repair, refund, or another suitable resolution.

5. Refunds

After an approved return is received and inspected, we will determine whether the product qualifies for a refund.

Approved refunds are generally issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank, credit card company, or payment provider.

6. Exchanges

Where available, eligible products may be exchanged for another product or replacement.

If an exchange is not available, we may offer a refund or another appropriate solution.

7. Non-Returnable Items

Certain items may not be eligible for return when permitted by applicable law, including products that:

  • Have been used in a manner that prevents resale
  • Have been modified or altered
  • Are damaged through misuse or improper installation
  • Are missing essential components or accessories
  • Are otherwise identified as non-returnable on the applicable product page

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the standard return process may apply.

9. Warranty Claims

Some products may include a manufacturer’s warranty.

Manufacturer warranties are subject to the terms provided by the applicable manufacturer and may have separate procedures and coverage limitations.

10. Contact Us

For return, refund, or exchange questions:

Drivot
4254 S Maplewood Ave
Chicago, IL 60632
United States

Email: contact@drivot.shop
Phone: +1 983-283-9213